Admiral Markets
A brokerage company with the group's headquarters in Tallinn, founded in 2001, holding an investment firm licence since 2009. It offers CFD trading and, on investment accounts, the purchase of stocks and funds with real ownership. The group has authorised entities in several jurisdictions and publishes audited financial reports, because it has bonds listed on the Tallinn stock exchange.
- CFD trading
- Options trading
- Futures trading
- Stock market investing (spot)
The chips also show what the company does NOT offer — useful information if those are exactly the directions you are looking for. For each ticked direction you will find a separate chapter below, with its accounts and its conditions.
TIER 1 — TOP-LEVEL REGULATION
- 5
- jurisdictions with authorised entities
- 2001
- the year the company was founded
- 7
- trading platforms and tools
- Audited reports
- published as a bond issuer
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Chapter 01
Introducing the company
Admirals is a brokerage company — a firm that intermediates access to the financial markets — with the group's headquarters in Tallinn, Estonia. It operated for many years under the name Admiral Markets, and both names are still in circulation today. The group works through separate firms, each authorised in its own jurisdiction, and the client ends up with one of them depending on the country they live in.
Between 2012 and 2015 the group had a representative office in Chisinau. It closed it in the wave of office cutbacks of 2015, a year for which the company also records, on its own history page, significant losses from an extreme market event.
Through 2024–2026 the group's structure changed visibly: the Australian firm was sold, and in April 2026 the licence of the Estonian investment firm was revoked, at the company's own request, as part of moving all European Union services onto a single firm, the one in Cyprus. It was not a sanction, and Estonian clients continue to be served cross-border. We mention the change because it is visible from the outside and deserves to be understood correctly.
The company's business card
| Legal name | Admirals — a brand of the Admirals Group AS group. The entity your account is opened with may differ from the parent company. |
|---|---|
| Year founded | 2001 |
| Group structure | Parent company in Estonia, with separately authorised affiliated firms in the United Kingdom, Cyprus, Jordan, Kenya and the Seychelles |
| Head office | Tallinn, Estonia |
| Official website | admiralmarkets.com |
| Leadership | Alexander Tsikhilov, founder, still runs the company today |
| Offices | Cross-border network with offices in several countries, coordinated from Tallinn |
| Audit | Ernst & Young Baltic AS. As an issuer with listed bonds, the company publishes audited financial reports. |
How the company earns
Market maker model (with a dealing desk)
A market maker model, with the company as the contractual counterparty. The client agreement says the company enters into transactions as principal, unless expressly agreed otherwise, and that on the currency market and in CFDs it may act as a market maker — that is, it itself quotes the price at which you buy and the price at which you sell.
That is where the main revenue comes from: the quoted price includes a markup over the price at which the company can cover its contract, and that markup is its remuneration and does not appear separately in the trade confirmation. On raw-spread accounts a per-lot commission is added.
The remaining sources, in the order the client encounters them: the interest on positions held overnight, the company's own markup on the exchange rate for any currency conversion, the inactivity fee and, in investing, the per-share commission.
The model is legal and supervised by the authorities that granted the licences.
What sets it apart
Real investing alongside CFDs. On investment accounts you buy stocks and funds with real ownership, including fractional shares. It means the same account covers both short-term trading and long-term buying. It matters for anyone who wants to start with small amounts and hold, not just trade.
Its own educational materials, in large quantity. An academy, webinars, guides and e-books — seven of them are already in our library. It matters for anyone learning in parallel with their first trades.
- Real investing with fractional shares
- Trade and Zero on MT4 and MT5
- In-house education academy
- Islamic account available
Chapter 02
Regulation and the safety of your money
The Admirals group operates authorised entities in several jurisdictions. Clients from the Republic of Moldova register on the group's global licences — the ones serving clients outside the European Union.
The company itself points out, on its corporate website, that the companies offering services under the Admirals brand are separate legal entities and that the company in your country of residence may not be regulated by the authorities on the list. This is exactly why the table below shows the entity, not just the authority: the regulation belongs to a specific company, not to the brand on the website.
The Republic of Moldova is accepted — the full list of countries appears in the country menu of the registration form. A citizen of a restricted country who resides in a permitted one can register with a passport, residence permit, proof of address and a bank statement no older than 3 months.
| Regulatory authority | Country | Legal entity | Licence no. | Check in the register |
|---|---|---|---|---|
| TIER 1 — TOP-LEVEL REGULATION | ||||
| FCA — Financial Conduct Authority | United Kingdom | Admiral Markets UK Ltd | 595450 | register.fca.org.uk |
| CySEC — Cyprus Securities and Exchange Commission | Cyprus | Admirals Europe Ltd (fost Admiral Markets Cyprus Ltd) | 201/13 | cysec.gov.cy |
| TIER 2 — MID-LEVEL REGULATION | ||||
| JSC — Jordan Securities Commission | Jordan | Admiral Markets AS Jordan Ltd | 1/3/01970/21 | jsc.gov.jo |
| CMA — Capital Markets AuthorityThe group states on its own website that it has not yet begun operating in Kenya — if this row is published, that clarification goes with it. | Kenya | Admirals KE Limited | 178 | cma.or.ke |
| TIER 3 — OFFSHORE (GLOBAL) LICENCES | ||||
| FSA — Financial Services Authority | Seychelles | Admirals SC Ltd | SD073 | fsaseychelles.sc |
How client money is protected
The protections below depend on the rules of each entity and we explain them at length, for all our partners, in the guides of the Brokers section; here — briefly, for orientation:
Segregation of funds — client money is held in bank accounts separate from the company's own money, and the company states it does not use it for other purposes. The investment agreement expressly provides for deposits into a segregated account; interest accrued there goes to the company unless agreed otherwise in writing. There is, however, a limitation the company's risk disclosure spells out explicitly: part of the money you deposit passes into the company's ownership as collateral for your present and future obligations. The company sets that amount itself, daily, at its own discretion, and it may exceed margin requirements. That part falls outside the client-money rules and, if the company becomes insolvent, may be unrecoverable. Worth reading before you sign.
Negative balance protection — the account does not stay below zero: if a sudden price move pushes it into the negative, the company covers the difference. On the group's global licences this is not a regulatory obligation but the company's own policy, with two conditions: you must report it by e-mail within two business days at most, and the coverage applies only to a negative balance arising from normal trading, not one coming from fees or commissions.
Compensation scheme — on the group's global licences, where clients from the Republic of Moldova register, no such fund exists — which is why the reputation and regulation of the whole group matter so much. We explain what a compensation fund is in the Glossary › We have explained what a compensation fund is in the Glossary.
The official documents, straight from the source
- Document and policy centreThe client agreement, the investment agreement, the swap-free account terms, the fractional shares disclosure, the complaints handling procedure, the website terms of use, the privacy policy, the payment terms, the risk disclosure, the negative balance protection policy, the conflicts of interest manual and the SMS notification service terms — plus an archive of previous versions.
- Risk disclosure statementOpen
Chapter 03
CFD trading
CFDs are contracts for difference: you speculate on the price movement without buying the asset. The offering covers the currency market, indices, commodities, stocks, exchange-traded funds, bonds and cryptocurrencies. All are traded over the counter (OTC) — that is, directly with the company, not on an exchange.
The tables below show the main conditions. The button adds the detailed rows — technical specifications, useful if you already know what you are looking for.
General conditions
| Asset classes | Currency pairs, indices, commodities, energies, metals, stocks, exchange-traded funds, bonds and cryptocurrencies — all as CFDs |
|---|---|
| Number of assets | 80 currency pairs, 17 crypto CFDs, over 2,300 share CFDs and over 350 ETF CFDs on Trade.MT5; over 4,500 shares and over 400 ETFs on the investment account |
| Order execution | The company enters into contracts as principal and may act as a market maker on the currency market and in CFDs. Detailed below, under "Who is on the other side". |
| Order typesFULL SPEC SHEET | Market, limit and stop orders. No guaranteed execution: when triggered, an order is executed at the next available price. The company is not obliged to cancel an order on request. |
| Maximum leverage | Decreases in notional-value tiers. Major currency pairs up to 1:1000, minors up to 1:1000 with lower tiers, exotics at most 1:25. Shares and ETFs 1:20. Major indices 1:500. Gold 1:500. Oil 1:500. BTCUSD 1:100. On Fridays, one hour before close, leverage drops to 1:50 across the board. Clients can lower their own leverage in the client area. Mind the gap between classes: reading „up to 1:1000” and opening USD/TRY gets you 1:25. |
| Margin call / stop-outFULL SPEC SHEET | Stop-out at 30% of margin used. The client must maintain margin at all times: if it no longer covers the requirement, the company may close one, several or all positions at its own discretion, and may transfer money between your accounts even if that forces positions to close. Margin requirements can change without notice. |
| Swap | Swap is applied at 23:59 platform time to every open position — including mutually hedged ones. Triple on Wednesdays for currency pairs and on Fridays for indices. On currency pairs the company starts from its liquidity providers' interbank rate and adds an administrative fee of its own: 3% on most pairs, 5% on pairs with ZAR, HUF, MXN, CZK, SGD, HKD, CNH, BRL or CLP, and 10% on USDRON, USDBRL, USDCLP, USDTHB and USDTRY. On indices, the country's reference rate plus a markup of up to 2.5%. On commodities: 10% on oil and gas, 5% on silver, 3% on copper, 2% on gold. Anyone trading USDRON therefore pays a 10% administrative markup over the interbank rate. |
| Inactivity fee | The inactivity fee is charged when an account goes without a single trade for an extended period and holds a balance above zero. The exact term differs between the client agreement and the company's published fee schedule; we are confirming it with the broker. |
| Demo account | Yes — 30 days, at most 5 demo accounts at once; becomes unlimited with an active live account. Any demo account is deleted if not accessed at least once every 30 days. |
| Account without overnight interest (Islamic) | Yes, on Trade.MT5 only. An existing client submits the signed terms and must not have active MT4 accounts or MT5 accounts with trading history. The fixed administrative fee applies to positions held over 3 days — or over 1 day for cryptocurrencies, exotic pairs, metals and energies. |
| Prohibited trading practicesFULL SPEC SHEET | The client agreement expressly prohibits strategies that exploit price errors or off-market prices, as well as the use of manipulative programs or modules. The countermeasures range from widening spreads for that client and manual-only quoting to clawing back profits obtained that way and ending the relationship. The company is also not bound by a trade concluded at a manifestly incorrect price: it can cancel or correct it. If you run robots, read that part of the agreement first. |
| Order fill policiesFULL SPEC SHEET | Three: fill it all or nothing; fill what is possible and cancel the rest; fill what is possible and return the rest to the market. They can be chosen manually on market orders; on pending orders the server imposes them. |
| Per-instrument exposure capsFULL SPEC SHEET | EUR 500,000 across all oil CFDs combined; 500 lots on shares and ETFs; USD 500,000 on the top four cryptocurrencies and USD 50,000 on the rest. The caps apply separately to long and short positions. Some ETFs are buy-only — #SPY cannot be sold short. |
| Withdrawals | One free withdrawal per calendar month for each payment method. Additional withdrawals in the same month carry a fee, depending on the method. |
| Currency conversion | 0.3% on trades in instruments quoted in a currency other than the account currency, with a minimum of 0.01 units of the account currency. It also applies when settling profit or loss. Holding balances in several currencies can reduce this cost. |
| Withdrawal without trading activity | The agreement gives the company the right to raise the withdrawal fee to up to 4.5% if there was no sufficient trading activity between the last deposit and the withdrawal request. It is a clause against using the account as a mere transfer channel, but it affects you directly if you deposit and change your mind. If that is your situation, talk to us first. |
| Exchange-rate markup | On any currency conversion the company uses a rate it chooses itself and is contractually entitled to add a markup of its own. The size of the markup is not published. |
| Inactive, then archived account | An account with no activity for at least 90 days and a very small balance can be archived. The restoration conditions differ between the agreement and the help centre; we are confirming them with the broker. |
| Account currencies | AUD, USD, EUR, GBP, BRL, MXN, CLP, SGD, THB, VND on trading accounts; USD and EUR on the investment account |
Who is on the other side of the trade
The company remains the contractual party to your trades, and on CFDs and the currency market it may act as a market maker — that is, it quotes the price at which you buy and sell. After executing your position, it may offset it against another client's position, pass it to a counterparty, or keep a position of its own in the market with the intention of profiting from it. The agreement openly acknowledges that the company may thereby hold positions opposite to its clients' and that a conflict of interest arises from this.
The company does not publish the names of the providers it takes its price from; the agreement defines them only as banks and brokerage companies through which it covers its contracts. One thing is known precisely, because the group writes it itself: the technical link between price and market belongs to it. In 2014 it founded a company dedicated to liquidity solutions, which over time became the sole technology provider for the price aggregator, liquidity links and platform bridges. Since 2015 the servers have been housed in a financial data centre in the United Kingdom, connected directly to the liquidity providers.
Why it matters
The model is legal and supervised by the authorities that issued the licences. It says nothing about the fairness of execution. It does mean, however, that the price you see is quoted by the company, not taken from an exchange, and that the markup included in it is the company's revenue.
Accounts for cfd trading
| Specification | Trade.MT4 | Trade.MT5 | Zero.MT4 | Zero.MT5 |
|---|---|---|---|---|
| Minimum deposit | 25 USD or EUR | 25 USD or EUR | 25 USD or EUR | 25 USD or EUR |
| Available asset classes | Currencies, crypto, metals, energies, indices, stocks, bonds | Those of Trade.MT4, plus commodities and exchange-traded funds | Currencies, metals, indices, energies | Currencies, metals, indices, energies |
| Minimum volume | 0.01 lots · at most 100 lots on forex | 0.01 lots · at most 100 lots on forex | 0.01 lots · at most 200 lots on forex | 0.01 lots · at most 100 lots on forex |
| Cost model | Spread included, no commission | Spread included, no commission | Raw spread plus commission | Raw spread plus commission |
| EUR/USD spread from | 0.9 pip (typical, 01.09.2026) | 0.9 pip (typical, 01.09.2026) | 0.1 pip (typical, 01.09.2026) | 0.1 pip (typical, 01.09.2026) |
| Gold (XAU/USD) spread fromFULL SPEC SHEET | — | 0.49 USD (typical, 01.09.2026) | — | 0.40 USD (typical, 01.09.2026) |
| Bitcoin spread fromFULL SPEC SHEET | — | 0.3% (typical, 01.09.2026) | — | — |
| Commission per lot | No commission except on share and ETF CFDs: US 0.02 USD per share (min. 1 USD), Europe excluding Germany and France 0.15% (min. 1 EUR), Germany and France 0.10% (min. 1 EUR), United Kingdom 0.10% (min. 1 GBP), Asia-Pacific 0.15% (min. 8 AUD) | No commission except on share and ETF CFDs: US 0.02 USD per share (min. 1 USD), Europe excluding Germany and France 0.15% (min. 1 EUR), Germany and France 0.10% (min. 1 EUR), United Kingdom 0.10% (min. 1 GBP), Asia-Pacific 0.15% (min. 8 AUD) | 3.0 USD per lot per side; 2.4 USD above 10 million USD monthly volume; 1.8 USD above 50 million | 3.0 USD per lot per side; 2.4 USD above 10 million USD monthly volume; 1.8 USD above 50 million |
| The commission applies toFULL SPEC SHEET | — | — | One direction only, charged in full at opening; the rate decreases with monthly volume | One direction only, charged in full at opening; the rate decreases with monthly volume |
| Platforms | MetaTrader 4 | MetaTrader 5 | MetaTrader 4 | MetaTrader 5 |
| Opposite positions on the same instrumentFULL SPEC SHEET | On the same account positions are offset automatically (netting), on a first-in, first-out basis, if the position has no associated orders. On different accounts they can be held simultaneously (hedging), but you pay the rollover cost for each one. | On the same account positions are offset automatically (netting), on a first-in, first-out basis, if the position has no associated orders. On different accounts they can be held simultaneously (hedging), but you pay the rollover cost for each one. | On the same account positions are offset automatically (netting), on a first-in, first-out basis, if the position has no associated orders. On different accounts they can be held simultaneously (hedging), but you pay the rollover cost for each one. | On the same account positions are offset automatically (netting), on a first-in, first-out basis, if the position has no associated orders. On different accounts they can be held simultaneously (hedging), but you pay the rollover cost for each one. |
| Robots and algorithmsFULL SPEC SHEET | Allowed, with hosting on a virtual private server. Strategies that exploit pricing errors are prohibited by the agreement, and the countermeasures range from widening the spreads for that client to ending the relationship. | Allowed, with hosting on a virtual private server. Strategies that exploit pricing errors are prohibited by the agreement, and the countermeasures range from widening the spreads for that client to ending the relationship. | Allowed, with hosting on a virtual private server. Strategies that exploit pricing errors are prohibited by the agreement, and the countermeasures range from widening the spreads for that client to ending the relationship. | Allowed, with hosting on a virtual private server. Strategies that exploit pricing errors are prohibited by the agreement, and the countermeasures range from widening the spreads for that client to ending the relationship. |
| Maximum open and pending ordersFULL SPEC SHEET | 200 | 500 | 200 | 500 |
| Who it is for | For beginners who want a single cost, included in the price | The same conditions, with a wider offering and the newer platform | For frequent traders who prefer raw spread plus commission | The same cost structure, on the newer platform |
The demo account is available for all the types above, with the same conditions and virtual money.
The account without overnight interest is obtained by converting an existing account, on request.
Chapter 04
Stock market investing (spot)
Spot exchange investing means stocks and funds bought with real ownership — unlike CFDs, where you own nothing. This direction has its own agreement, and the difference from the trading side matters: here the company acts as an agent, that is, it executes the order on your behalf, not as the contractual counterparty on the other side of the trade.
General conditions
| Order execution | Exchange execution: the order is routed to an external market, execution is not guaranteed and can be rejected on large price deviations or insufficient liquidity. That is the practical difference from the CFD accounts, where execution is guaranteed at the next available price. |
|---|---|
| What you can buy | Shares, exchange-traded funds, listed units and depositary receipts for shares of foreign companies. Fractional shares can be bought too. |
| Account type | A cash account, not a margin one. No leverage, so no overnight interest either. Short selling is not allowed: you can only sell securities you own. |
| Fractional shares | Down to 0.01 of a security; you can buy by amount, not only by quantity. Fractions carry no voting rights and are not transferable. Dividends are not reinvested automatically, and a dividend is credited only if it exceeds 0.01 of the account currency. |
| Commissions per exchange region | United States: 0.02 USD per share, minimum 1 USD · Europe, excluding Germany and France: 0.15%, minimum 1 EUR · Germany and France: 0.10%, minimum 1 EUR · United Kingdom: 0.10%, minimum 1 GBP · Asia-Pacific: 0.15%, minimum 8 AUD. Charged on each side of the trade. |
| National market taxes | 1% stamp duty on purchases of Irish shares; 0.5% plus a fixed 1.5 GBP charge on trades over 10,000 GBP for British ones; 0.4% for French ones; 0.2% for Spanish ones; a 10% withholding on the value of listed US partnerships. They apply to everyone, regardless of tax residence. |
| What happens to the securities | Once bought, they can only be transferred by selling. They cannot be moved as securities to another broker. |
| Where they are held | They may be held in an omnibus account with a brokerage company or a custodian in another country, possibly registered in the intermediary's name. The agreement explicitly acknowledges the risks: assets may be mixed with those of other clients and might not be separable, and in a custodian insolvency your rights might not be recognised in that jurisdiction. |
| Recurring purchases | You can set up an automatic purchase plan with a fixed amount and frequency, managed from the mobile app. After two consecutive failures the plan stops by itself. |
| US shares | The company may require the US tax form to be signed; if it is not returned within the indicated term, usually 30 days, it reserves the right to sell the US shares in the account. The withholding tax rate depends, for shares, on the country where the company is registered — not on the exchange it trades on; for funds, on the fund's domicile. |
| Currency conversion | 0.3% on trades in instruments quoted in a currency other than the account currency, with a minimum of 0.01 units of the account currency. |
| A limitation worth reading twice | From the moment the company accepts your buy order, the settlement amount ceases to count as client money and loses the protections that apply to it. It is a settlement particularity, not a sign of wrongdoing — but it means the protection does not cover the whole interval. |
- Minimum deposit
- 1 USD or EUR
- Available asset classes
- Over 4,500 shares and over 400 ETFs
- Cost model
- Commission per trade, by exchange region
- Commission per lot
- US 0.02 USD per share (min. 1 USD) · Europe excluding Germany and France 0.15% (min. 1 EUR) · Germany and France 0.10% (min. 1 EUR) · United Kingdom 0.10% (min. 1 GBP) · Asia-Pacific 0.15% (min. 8 AUD)
- Platforms
- MetaTrader 5
- Who it is for
- Anyone buying shares and funds with real ownership, fractions included
Chapter 05
Platforms and tools
| Platform | What for | Where it runs |
|---|---|---|
| MetaTrader 4 | The market standard for trading CFDs and currency pairs | Desktop, browser, iOS, Android |
| MetaTrader 5 | The newer version; it also supports the investment accounts | Desktop, browser, iOS, Android |
| Admirals platform | The company's own platform, for anyone who wants a simpler interface than MetaTrader | Browser |
| Admirals app | Trading and account management from your phone | iOS, Android |
| MetaTrader Supreme Edition | A package of extra tools on top of MetaTrader: indicators, a simulator, panels | Desktop |
| StereoTrader | A fast-trading panel on top of MetaTrader | Desktop |
| Virtual private server (VPS) | Hosting for automated strategies that need to run non-stop | Service |
Analysis included
The company provides analysis tools inside the client area — calendars, calculators and market commentary. These are information tools, not trading recommendations.
Education
The company publishes its own learning material in its support languages. In Romanian and Russian, the teaching side is ours. See our courses
Chapter 06
Deposits and withdrawals
The rules follow the standards of the field: money comes in and goes out only through cards or bank accounts opened in your name (an anti-money-laundering rule). Below you have the conditions for transactions with bank accounts from Moldova.
| Method | Deposit / duration | Withdrawal / duration | Keep in mind |
|---|---|---|---|
| Visa / Mastercard card | minimum 50 USD, maximum 10,000 USD per transaction · free · credited within at most 3 business days, usually instant | first withdrawal of the month free, then 10 USD | The name on the card must match the one in the client area. Withdrawals go back to the card up to the amount deposited; profit goes to your current account. |
| Skrill | minimum 25 USD, maximum 100,000 USD · free · instant | first withdrawal of the month free, then 2%, minimum 1 unit of the account currency | — |
| Neteller | minimum 25 USD, maximum 15,000 USD · free · instant | first withdrawal of the month free, then 2%, minimum 1 unit of the account currency | — |
| Bank transfer | minimum and maximum unspecified — they depend on your bank · free | first withdrawal of the month free, then 2%, capped at 100 EUR/USD · requests received before 17:00 are processed the same business day | Your bank and intermediary banks may charge separate fees. |
How a withdrawal is made
Withdrawal requests are processed, after the account has been verified, usually much faster than the official deadlines indicate. The withdrawal first returns to the method used for the deposit; the profit can go out to a bank account or another method, but strictly in your name.
These are not obstacles — they are exactly the rules that make the difference between a financial institution and a scam.
Note for Moldova — read before you deposit
Some banks in the country may delay or even reject transfers to brokerage companies. The reason is not you: the stock market field is only now coming under local regulation (Law 177/2025), and the banks, faced with the wave of frauds in which criminals pose as “brokers” or “investment firms”, still do not have clear procedures for telling a regulated brokerage company apart from a scam. In developed countries, stock market investing is integrated directly into online banking; here, the banks are only just learning that a regulated brokerage company is, like them, a supervised financial institution. The good news: if you understand what you are doing and can explain to the bank where the money is going — your own trading account, with a regulated company, verifiable in public registers — the situation is usually cleared up quickly. You have the same support for withdrawals: if the bank asks about the origin of the money, trading and stock market investing are legal activities, and our partner companies issue official activity reports (account statements) precisely for this kind of transparency.
Your bank may charge its own conversion or currency transfer fee — check its tariffs before your first deposit, and if you want, we will work out the cheapest route together, free of charge.
Chapter 07
Customer support
| Phone | +27 12 004 1882 (English) · +248 467 19 40 · +995 70 607 03 37 (Russian) · trading desk, order execution only: +248 467 19 28 |
|---|---|
| global@admiralmarkets.com | |
| Channels | Phone · E-mail · Chat in the client cabinet |
| Hours | Chat and e-mail — any time; phone — between 5:30 and 18:00, Eastern European Time (EET) |
| Languages | English, Russian — no Romanian, but that is exactly what you have us for |
| Trading.md support | In Romanian and Russian, at the office in Chișinău, str. Pușkin 26, or online, free of charge for clients who opened their account through the links on the Trading.md pages · 078 080 840 |
The complaints procedure
If you have a problem, tell us first. Most of the time the trouble comes from services and procedures that are not well known, and things clear up in a conversation. If it doesn't get resolved, we help you draft the complaint.
The official route: the written complaint goes to the company's compliance department at compliance.sc@admiralmarkets.com. You receive an acknowledgement within 48 hours, with an estimated timeline, an assigned person and a reference number. Resolution generally takes 21 days and can be extended to a maximum of 90 days for complicated cases. If the answer does not satisfy you, the case is escalated to the authority supervising the licence your account was opened under.
Chapter 08
How to open the account, step by step
Six steps, in their natural order — and if you get stuck somewhere, ask us for help, it is free.
Open the registration form
Through the button on this page, so that the registration is linked to us and you receive the support and the conditions of Trading.md clients.
Fill in your personal details
Name, country, e-mail, phone — exactly as they appear in your identity document. One different letter delays the verification.
Answer the experience questionnaire
Questions about income, savings and your experience with leveraged instruments. Answer honestly: the questionnaire establishes what can be offered to you.
Upload the documents
The identity document and the proof of address, in the Client Cabinet. Clear photographs, the corners visible, the document within its validity period.
Create the trading account
You choose the platform, the account type, the currency and the leverage. You can change them later by opening a new account — you are not locked into your first choice.
Fund the account and get started
You deposit through one of the accepted methods, in your name. Our recommendation: start on a demo, in parallel, until you understand the platform.
Account verification
In principle, all brokers ask for the same thing: that you prove who you are and where you live. The details differ — which documents they accept, from which institutions, in what format and how long it takes.
How many documents, and what kind
Two: one proving identity, one proving address. For identity, a passport, identity card or residence permit is accepted — in colour, both sides, showing name, photo, date of birth, citizenship and number.
Who issued the accepted document
For address: a utility bill, bank statement, rental agreement, card statement, certificate of residence, voter document, tax return, driving licence or any official document with your name and address, issued within the last 6 months. Mobile phone bills, screenshots, receipts and medical bills are rejected.
Selfie, video, or upload only
Yes, the company requires a selfie at verification.
How long it takes and what a refusal means
The status is tracked in the client area: pending, needs completion, verified or rejected. Frequent rejection reasons: expired document, blurry image, illegible information, wrong document type, unaccepted or too-old proof of address. You have one month to complete the file; after that, the account opening is suspended.
You don't have to remember all of this. We go through verification together, free of charge, including if you have been refused before. Most of the time it works out, and the final decision rests with the broker.
Documents and account types
| Identity document | Identity card or passport, valid, with all the corners visible in the photograph. |
|---|---|
| Proof of address | A recent document that contains your name and your address. |
| Additional checks for large amounts | The company may ask for documents about the origin of the funds — it is an anti-money-laundering requirement, not a suspicion directed at you. |
| Multiple accounts | You can have several trading accounts under the same client profile, with different platforms and currencies. |
| Company account | Identity documents for all directors, signatories, persons who will operate the account and all beneficial owners · registration documents with all amendments and confirmation of authority · the shareholding structure with the details of all beneficial owners — who can only be natural persons · an invoice or bank statement confirming the registered address, no older than 6 months · an LEI code. The company may additionally request a notarised power of attorney and legalised, translated copies. |
Chapter 09
Frequently asked questions
Chapter 10
Conclusion: who it suits
It suits
For anyone who wants both to trade and to buy stocks with real ownership, from the same place. For anyone starting out who needs learning materials in abundance. For anyone who values the fact that a company publishes its audited financial results.
To weigh up
Four things written in the company's own documents. The company remains the counterparty to your trades and may hold positions opposite to its clients' — while its own commercial page claims the opposite. The financial-security page promises segregation of funds, yet the risk disclosure says part of the deposited money passes into the company's ownership as collateral and may be unrecoverable in an insolvency. The providers the company takes its prices from are not publicly named. And on the investment account, securities may be held in an omnibus account with a custodian in another country, with risks the agreement openly acknowledges.
Add to that the fact that the price aggregator belongs to the same group rather than an independent third party, that in 2015 the company suffered significant losses from an extreme market event — which, to its credit, it records publicly on its own history page — and the group's structural changes of 2024–2026: the Australian firm sold, the Estonian licence revoked at the company's own request. Each episode has an explanation and none was a sanction, but together they show a company that redraws its map often.
Other partners in the same directions
FxPro
A regulated brokerage company founded in 2006, headquartered in London. Offers trading exclusively through contracts for difference (CFDs), with five platforms under a single client agreement.
AvaTrade
A brokerage founded in 2006, headquartered in Dublin, Ireland. It works with a fixed spread and a single trading account type on the contracts-for-difference side, and from the same profile you can also open accounts for FX options and for real futures contracts.
Tickmill
A brokerage company founded in 2014, with its operational headquarters in London and authorised entities in four jurisdictions. It offers a single direction: CFD trading — contracts for difference on the currency market, indices, commodities, bonds, cryptocurrencies, stocks and ETFs.
Admiral Markets
Disclaimer
CFDs and options are complex instruments, with leverage, and involve a high risk of losing money rapidly. Before you trade, make sure you understand how they work and that you can afford the risk of losing the amount invested. Past performance, of an instrument or of a copied trader, does not guarantee future results. This page is for informational purposes and does not constitute personalised investment advice or a recommendation to buy or sell a financial instrument. Royal Consulting S.R.L., which operates the Trading.md platform, is a consulting, financial education and intermediation company. It is not a brokerage company, it does not execute orders, it does not hold client funds and it is not an investment adviser. The data on this page was verified on 01.09.2026 from the company's official documents and pages. The conditions may change without prior notice; the official version is always the one published by Admiral Markets.