Remote Support

Download TradingMD Remote

The official remote support app from Trading.md. Get fast and secure assistance from our specialists.

Version 1.5.0 · released October 9, 2026

Encrypted connection

The connection is encrypted and runs through Trading.md's own server.

Help right on your screen

The consultant sees your screen, controls the mouse and keyboard, and can transfer files.

Only at your invitation

The app only receives connections: it shows an ID and a one-time password, which you give to the consultant yourself.

Windows

Windows 10 and 11

64-bit (.exe)Recommended · 25.7 MBARM64 (.exe)23.7 MB32-bit (.exe)13.3 MB

The 32-bit build is for older systems. Tested on Windows 7 (32-bit).

MSI package: 64-bit (26.2 MB) · ARM64 (24.3 MB)

Windows will show a warning

The files are not signed with a publisher certificate, so SmartScreen stops the first launch with “Windows protected your PC” and lists the publisher as unknown. To continue:

  1. Click “More info”.
  2. Click “Run anyway”.
Verify the downloaded file (SHA-256)

Compare the file's SHA-256 checksum with the value below. On Windows: certutil -hashfile <file> SHA256

  • tradingmd-remote-1.5.0-x86_64.exe30f9d0e81e9b19c54feddd7cbac66e8043fd5984388906b6e2e80414dd3c8628
  • tradingmd-remote-1.5.0-aarch64.exe2d37960d2b33610326c9565b79f5c26891738c0ce9e71e7091345d810a5d1feb
  • tradingmd-remote-1.5.0-x86-sciter.exe480528858cbc81d851a0d2b4cc62656773d83051e449f8a8653cd38af0b8014e
  • tradingmd-remote-1.5.0-x86_64.msif844b2763bf3dfbd302691df2f084b3569c69a6db7eed81df49ef0c5790dfc90
  • tradingmd-remote-1.5.0-aarch64.msi8a00f1324f5de445bb55d6a48992893f07a1311d5b534aa59db411f465d2fb29

macOS

Apple Silicon and Intel

Intel36.7 MB

macOS 10.14 or later

Not sure which Mac you have? Apple menu → “About This Mac”: a “Chip” line (Apple M…) means Apple Silicon; a “Processor” line (Intel) means Intel.

macOS will block the first launch

The app is not notarized by Apple, so Gatekeeper blocks it the first time you open it. To start it:

  1. Open the .dmg file and drag TradingMD Remote into the “Applications” folder.
  2. Launch the app. A warning appears — close it.
  3. Open System Settings → “Privacy & Security”, scroll down and click “Open Anyway”.
  4. In the same place, allow the app access to “Screen & System Audio Recording” and “Accessibility”. Without the first the consultant sees a black screen; without the second they cannot control the mouse and keyboard.

On macOS 12 and earlier, the “Open Anyway” button is in System Preferences → “Security & Privacy” → “General”.

Verify the downloaded file (SHA-256)

Compare the file's SHA-256 checksum with the value below. In Terminal: shasum -a 256 <file>

  • tradingmd-remote-1.5.0-aarch64.dmg022bc2506fe059fd75c4c80932f06aa03316a48e6687125eb7fe9a5f4e29d1cf
  • tradingmd-remote-1.5.0-x86_64.dmgcaa975b082fca5ee3c5fcf3d33391c0a33e07369f09fedbb5a9a126fe728304a

TradingMD Remote is built on RustDesk and distributed under the AGPL-3.0 license. Source code · Release page

How It Works

1

Download the app

2

Open TradingMD Remote

3

Give the consultant the ID and the one-time password shown in the app window

Trade Responsibly!